Overview: unified multichannel dashboard
See your whole business in 1 click. This "command center" helps shop owners check the health of every sales channel on a single screen, without opening 5 different tabs.
- Instant KPIs: Revenue, order count, AOV (average order value), cancellation rate, return rate and gross profit, aggregated in real time from TikTok Shop, Shopee, Facebook and Offline (Nhanh.vn).
- 5 sales channel comparison charts: Revenue by day/week/month, channel share, growth trends, performance by hour and geographic distribution. Know which channel is carrying the team and which one needs a push.
- 4 Top tables: Top-selling products, Top VIP customers, Top provinces and Top categories. Quickly spot your "stars" and "bottlenecks".
- Flexible filters: Filter by shop (multi-shop), by channel, by any time range and by product category.
- Automatic updates: Data syncs from official APIs (no scraping), with realtime webhooks for new orders.
For shop owners and managers who need to make quick decisions every morning.
Sales channels: in-depth dashboard for each channel
Independent management with the most detailed data. Each channel has its own page with the metrics specific to that platform.
- TikTok Shop: Statistics on orders, products and collections. TikTok Live analysis: revenue by live session and best-selling products in each live. Detailed reports with 14 metrics running in parallel. Automatic sync via webhook (orderAdd/Update/Delete, productAdd/Update/Delete).
- Shopee: Detailed revenue reports based on escrow (the amount actually received after fees). Shopee Ads management: costs, ROAS and ad account balance. Detailed delivery status (LOGISTICS_DELIVERY_DONE/FAILED), more accurate than the Shopee dashboard. Automatic webhook sync.
- Facebook: Multi-level Facebook Ads reports (Campaign → Adset → Ad). Sync orders from Facebook chat/comments through Nhanh.vn.
- Offline (Nhanh.vn): Sync POS orders, invoices, customers and products. Send Zalo ZNS notifications to offline customers (orders, customer care). Manage stores, warehouses and sales websites.
No need to log in to 4-5 different marketplace accounts every day.
Analytics: Business Intelligence
Turn raw data into business decisions. For shop owners who want to understand customers and products at a strategic level.
- RFM Analysis: Segment customers by Recency, Frequency and Monetary value, automatically split into 11 groups (VIP, Loyal, At Risk, Lost, New…). Know which groups need remarketing and which are about to leave.
- Customer 360°: Each customer's multichannel purchase history (TikTok + Shopee + Offline merged by phone number), lifetime value (LTV), purchase frequency and favorite products.
- Customer Identity Mapping: Link customers across channels to a single profile by phone number and detect customers who buy across channels.
- Data Manage: Tools to standardize and clean product data, including categories, collections and cost prices.
- Category analysis: Revenue by internal category/product category, to find categories with potential.
- Excel/PDF report export: Every report can be exported to a file for meetings and for reporting to management.
Marketing no longer has to guess. You know exactly who is worth keeping, who needs care and who to let go.
Criteria: in-depth analysis
Measure operational quality against industry-standard criteria. Go deep into operations metrics, asking not only "how much did we sell" but "did we sell efficiently".
- Return analysis: Return rate by channel, product, carrier and return reason, to spot defective products and shops with poor shipping.
- Cancellation analysis: Cancellation rate, cancellation reasons (customer canceled/shop canceled/out of stock/wrong address) and average time to cancellation, to reduce revenue loss.
- Shipping analysis: Average delivery time, successful delivery rate, failed delivery rate by province and the performance of each carrier (GHN, GHTK, J&T, Shopee Express…).
- Sales channel comparison (Compare): Benchmark AOV, conversion rate and return rate across channels, with statistics on geographic distribution by channel.
- Product reviews (Reviews): A summary of Shopee reviews, covering average rating, sentiment analysis and the products with the most complaints.
Helps you answer "where is my shop weak?" with numbers, not gut feeling.
Tools: advanced operations tools
Don't just look, act right away. The dashboard is not only for viewing data, it also lets you control ads and care for customers.
- Facebook Ads Manager: 3-level drill-down (Campaign → Adset → Ad) to see the performance of each layer. Control directly from the dashboard: turn ads on or off, pause them and change budgets, without going into Ads Manager. Analyze posts running ads, engagement and reach. Automation Rules: set automatic rules (e.g. ROAS below 1.5 for 2 days → turn ads off automatically; CPM up 30% → alert).
- Shopee Ads Report: Ad performance reports by day and by campaign. Check your ad account balance so you can top up in time.
- Send Zalo ZNS: Send order notifications and customer care messages through Zalo Official Account (ZNS). Standard templates, with bulk sending to offline customers.
- Alert center: An automated system that identifies risks and sends alerts in real time.
Saves your operations team 2-4 hours of manual work every day.