Scope: This policy applies to all Quantri360 products, including Partner (partner.quantri360.com), POS (pos.quantri360.com), Chat (chat.quantri360.com) and App (app.quantri360.com).
Information we collect
This policy applies to all Quantri360 services: quantri360.com, app.quantri360.com, admin.quantri360.com, pos.quantri360.com, chat.quantri360.com and partner.quantri360.com.
We collect:
- Account information: email, name, phone number, business / brand name, store links.
- Platform connection permissions (tokens for TikTok Shop, Shopee, Meta/Facebook, Google, Nhanh.vn, MISA and others) that you authorize yourself, stored in encrypted form.
- Business data synchronized from the channels you connect: orders, revenue, products, inventory, advertising data and your customers' information (name, phone number, shipping address and similar).
- 360 Wallet top-up transaction information (amount, transfer description, bank transaction code).
- Technical data: IP address, device / browser type, and the login and activity logs needed to operate and secure the service.
How we use data
Data is used only to provide reports and features to you (dashboards, KPI analysis), to authenticate and secure accounts, to prevent unauthorized access, and to send service notices and technical support. Your data is private: we do not sell, share or transfer it to third parties in any form.
Data security
API tokens and sensitive configuration are encrypted with AES-256-GCM in the database. The system uses 2FA, CSRF protection and rate limiting. HTTPS is required for all connections.
Quantri360's role for your customers' data
For end-customer information you synchronize into the system, you are the data controller and you confirm that it was collected lawfully and that you have a basis for processing it. Quantri360 is the data processor acting on your behalf: we process it only to provide the service to you and delete it when you request it or when the service ends.
Cookies and local storage
We use cookies and browser local storage to keep you signed in, recognize trusted devices, remember preferences (language, theme) and secure your account. You can turn off cookies in your browser, but you will then be unable to sign in.
Your rights
You have the right to access your data, export it (Excel/JSON), delete your account and all its data, and withdraw synchronization permissions at any time. Send requests to contact@quantri360.com.
Data retention and deletion
Data is kept for as long as you use the service. If your plan expires, the data is kept so you can resume when you renew. When you cancel your account, all data is permanently deleted after 30 days (a period that allows recovery after an accidental cancellation), except records that must be kept under accounting and tax law (such as 360 Wallet transactions). Data downloaded from the platforms you connect is not backed up outside the system.
Privacy contact
Send any questions, complaints or privacy requests to contact@quantri360.com. We respond within 72 business hours.
Facebook user data
Quantri360 accesses Facebook data only when you connect your Facebook account yourself and agree on Meta's permission screen. This data is used only to provide reports and features to you, and it is not sold or shared with third parties.
When you connect, we store: your app-scoped Facebook account ID, display name, the access you grant (encrypted), and the list of Pages and ad accounts you have permissions on. If you sign in to Partner with Facebook, we also store that login link.
How to request deletion of your Facebook data
You can use either of these methods:
Method 1: request through Facebook
- Go to Facebook Settings › Apps and Websites.
- Remove the quantri360.com app.
- Select View Removed Apps and Websites, click View next to the app, then click Send Request.
Facebook will show a confirmation code and a link where you can track the status of your request.
Method 2: send an email to contact@quantri360.com with your Facebook account name and your Quantri360 account email. We respond within 72 business hours.
Data that is deleted
When we receive a request, we permanently delete: your Facebook account ID, display name, the access you granted, the list of Pages and ad accounts linked to that account, and the Partner login link. Copies of the access that a business uses for synchronization are deleted within 24 hours.
This request does not delete your Quantri360 account. To delete your account, send an email as described under "Your rights". Orders, reports and customer messages belong to the business using the service, which is the controller of that data, so they are not deleted by this request. If you are a customer of such a business, contact that business or email us for help.
Google user data
Quantri360 accesses Google data only when you connect your Google account yourself and agree on Google's permission screen. Your data is private: Quantri360 uses it only to provide the reports and features you use for yourself. We do not sell, share or transfer it to third parties in any form, and we do not use it for targeted advertising.
Quantri360 (app.quantri360.com): you manage your own advertising on the dashboard. Report data is synchronized and stored in Quantri360's data warehouse, separated by business, only to build reports for you.
- Google Ads (
https://www.googleapis.com/auth/adwords): reads performance reports (campaigns, ad groups, ads, keywords, cost, impressions, clicks, conversions, regions, devices) for accounts you own or have been granted access to. Accounts change only when you act: enabling / pausing campaigns, ad groups and ads; changing budgets; changing keyword bids and status; adding negative keywords. - Google Analytics (
https://www.googleapis.com/auth/analytics.readonly): reads reports for the GA4 property you select. - AI assistant: only when you actively ask a question, the figures needed for the answer are sent to an AI model to answer you. They are not used to train models.
Quantri360 Partner (partner.quantri360.com): when you call APIs yourself with an API key for your own connected account, Quantri360 only passes your command to Google and returns the unmodified result to you, and does not store the content of the data. The system keeps only the access you granted (encrypted) and call counts for quota purposes. Tools with an interface on Partner store only the minimum data needed to display to you, as described for each tool (see the YouTube section below).
- Google Ads (
https://www.googleapis.com/auth/adwords): the operations you call on your account. - Gmail (
https://www.googleapis.com/auth/gmail.send): only sends mail from your address at your request; does not read your mailbox. - Google Calendar / Meet (
https://www.googleapis.com/auth/calendar.events,https://www.googleapis.com/auth/meetings.space.created,https://www.googleapis.com/auth/meetings.space.readonly): creates calendar events with a Meet link and reads details of the meeting spaces you create through Quantri360. - Google Drive (
https://www.googleapis.com/auth/drive.file): only files Quantri360 creates for you (for example, a Google Sheet that receives data you ask to send).
YouTube ("Post to YouTube" tool on Partner)
The "Post to YouTube" tool uses YouTube API Services. By using the tool, you agree to the YouTube Terms of Service. Google processes data under the Google Privacy Policy.
- Permissions requested:
https://www.googleapis.com/auth/youtube.upload(posts the videos you choose to your channel) andhttps://www.googleapis.com/auth/youtube.readonly(reads your channel and the videos you post to show their status). - Data Quantri360 accesses and stores: channel name, link and avatar; the connected Google account email; the access you grant (encrypted); and the title, visibility, scheduled time and processing status of videos you post through the tool. Video files go directly from your browser to YouTube and do not pass through Quantri360 servers.
- Use and sharing: only to show the channel and video list in the tool to you and to the business members you allow to use the tool. It is not shared with third parties or used for advertising.
- Storage and deletion: data is refreshed from YouTube daily, and any data that cannot be refreshed for more than 30 days is deleted automatically. When you disconnect a channel in Quantri360, all channel data and video logs are deleted immediately.
- Revoking access: you can revoke Quantri360's access at any time on Google's security settings page. Related data is deleted within 30 days.
- Cookies: the Partner portal uses session cookies to keep you signed in and remember preferences (language, theme). The tool does not show ads or third-party content.
- Contact: send questions or complaints to contact@quantri360.com.
Tokens are encrypted with AES-256-GCM. You can revoke access at any time at myaccount.google.com/permissions or by disconnecting in Quantri360. Send data deletion requests to contact@quantri360.com. Quantri360's use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
How to request deletion of your Google data
You can use either of these methods:
Method 1: remove it yourself in Quantri360. Sign in, open the connected accounts page and click Gỡ nick (Remove account) on your Google account. The access you granted and the list of accounts linked to that Google account (Google Ads, GA4, Gmail, Calendar / Meet) are deleted immediately. Your Google account ID, email and display name are kept in a removed state. To delete them completely, use Method 2.
Method 2: send an email to contact@quantri360.com with your Google account email and your Quantri360 account email. We respond within 72 business hours and permanently delete, within 30 days: your Google account ID, email, display name, the access you granted, the list of accounts linked to that Google account, and the Partner login link.
Revoking access on Google's permissions page only stops access. To delete stored data, use one of the two methods above. Data from the "Post to YouTube" tool is deleted as described in the YouTube section above.
This request does not delete your Quantri360 account. To delete your account, send an email as described under "Your rights". Google Ads and GA4 reports already synchronized belong to the business using the service, which is the controller of that data, so they are not deleted by this request.